Shipping policy
We are committed to ensuring a smooth and reliable delivery experience for our valued customers. Below, you’ll find all the details you need about our shipping policies, delivery times, and costs.
📍 Delivery Locations
We currently ship within Australia and New Zealand only. International shipping will be available soon—stay tuned!
🚚 Delivery Times
We strive to process and dispatch all orders within 1-2 business days. Delivery times vary depending on your location:
| Destination State | Standard Delivery | Express Delivery |
| Queensland (QLD) | 2-4 business days | 1-2 business days |
| New South Wales (NSW) | 3-5 business days | 1-2 business days |
| Victoria (VIC) | 3-5 business days | 1-2 business days |
| South Australia (SA) | 4-6 business days | 1-2 business days |
| Western Australia (WA) | 5-8 business days | 2-4 business days |
| Tasmania (TAS) | 4-6 business days | 2-4 business days |
| Northern Territory (NT) | 5-8 business days | 2-4 business days |
| New Zealand | 4-7 business days | 2-5 business days |
Note: Delivery to rural or remote areas may take a little longer.
💰 Shipping Costs
| Order Value | Regular Parcel Post | Express Parcel Post |
| Australia | ||
| $0-$58.99 (AUD) | $9.99 (AUD) | $14.99 (AUD) |
| $59-$88.99 (AUD) | Free | $9.99 (AUD) |
| $89 (AUD) and above | Free | Free |
| New Zealand | ||
| $0-$78.99 (NZD) | $25 (NZD) | $35 (NZD) |
| $79-$118.99 (NZD) | Free | $25 (NZD) |
| $199 (NZD) and above | Free | Free |
Shipping costs are calculated at checkout based on your selected method and location.
📦 Order Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking link. You can monitor your parcel's progress in real-time.
📜 Shipping Policies
- Orders are dispatched from Salisbury, QLD 4107.
- Ensure all shipping information is correct to avoid delays.
❓ Questions?
Contact our support team at info@kchlo.com.au for any shipping inquiries or assistance.