Privacy Policy

Thank you for visiting kchlo.com.au. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website.

1. Information We Collect

We collect personal information to provide a better experience and improve our services. The types of information we collect include:

Personal Details: Name, email address, phone number, and shipping address.
Order Information: Purchase history and payment details (processed securely via our payment provider).
Technical Data: IP address, browser type, device information, and website usage data.
Cookies: To enhance your browsing experience and enable certain features.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: Process and deliver your orders.
Customer Support: Respond to your inquiries and resolve issues.
Website Improvement: Analyze usage data to improve our website and services.
Marketing Communications: Send you updates, offers, and promotions (you can opt-out at any time).

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: Partners who help us with payment processing, shipping, and website maintenance.
Legal Obligations: Authorities, if required by law.
Business Transfers: In connection with any merger, sale, or acquisition of our business.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Cookies help us personalize your experience and track website performance. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the website.

6. Your Rights

You have the right to:

Access Your Data: Request details about the personal data we hold.
Correct Information: Update or correct your information.
Delete Data: Request deletion of your personal data (subject to legal retention obligations).
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [insert contact email].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.