Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return:

• The item must be unworn or unused, in its original packaging, and in the same condition you received it.

• You’ll need to provide the receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us at info@kchlo.com.au.
Do not send items back without first contacting us—unauthorized returns will not be accepted.

Return Address

Please mail your return to:
PO BOX 282, Salisbury QLD 4107
Include your contact details and the reason for your return.

Shipping Costs

• You are responsible for paying your own return shipping costs unless the item is defective.

• Original shipping fees are non-refundable.

• If your return is approved, the cost of return shipping may be deducted from your refund.

• For items valued over $30, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For any questions, feel free to contact us at info@kchlo.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at info@kchlo.com.au and post your article to PO BOX 282, Salisbury, QLD, 4107.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.