We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kchlo.com.au.

To return your product, please mail it to the following address: PO BOX 282, Salisbury, QLD, 4107 with your contact details and the reason for your return.You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the item it takes for your exchangeed product to reach you, may vary. If you are shipping an article over $30, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kchlo.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at info@kchlo.com.au and post your article to PO BOX 282, Salisbury, QLD, 4107.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.